This documentation supports the 1.0 version of Remedy with Smart IT.

To view the latest version, select the version from the Product version menu.

The new BMC Remedy with Smart IT user interface makes it easier to perform basic BMC Remedy ITSM processes reducing steps involved in performing the tasks.

The new BMC Remedy with Smart IT user interface makes it easier to perform basic BMC Remedy ITSM processes reducing steps involved in performing the tasks. Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

  • Experience an elegant, friction-free app designed for specific ITSM roles
  • Access all relevant information in a single window, for a 360-degree view of your customer, service history, and related incidents
  • Mobile-first design gives field technicians anytime, anywhere access to complete ITSM functionality
  • Crowd-sourcing connects experts and requesters to enable real-time knowledge sharing and collaboration
  • Combines with MyIT to deliver an amazing user experience to both sides of the service desk
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