This documentation supports the 9.1 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Version 9.1.00 enhancements

This topic describes new or updated features relevant to BMC Service Level Management.

SLM data archiving

The archiving feature included in this release of BMC Remedy Service Level Management helps you to reduce the size of your production data sets and improves overall system performance. For example, searches run more quickly because the searches look at only the production data, not the archived data. By default, the archiving process is enabled and is run every 24 hours. However, you can configure the frequency of the archiving process or disable it.

For more information, see Service Level Management data archiving.

Support for hierarchical groups

Support for hierarchical groups — This feature is based on the existing hierarchical group feature in BMC Remedy AR System and allows you to create collector groups that are parents of other groups. The parent group can access its own ticket data and the ticket data of its child groups. For more information, see Hierarchical groups


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