This documentation supports the 9.1 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

SLM Customer Dashboard

The SLM Customer Dashboard gives an overall view for service providers to supply to their customers. The customer can view real-time and historical data and assess whether their agreements with the IT service provider are in compliance. The SLM Customer Dashboard is view-only. You can access the SLM Customer Dashboard from the following URL:

http://midTierServer:port/arsys/forms/ARServer/SLM:Dashboard_Customer

To view an agreement in the table, click View. Since the dashboards are view-only, a view-only form is displayed in a new window.

Selecting a contract in the My Contract field restricts the agreements shown to those related to the contract. You can further filter the agreements by selecting a review period in the Review Period field, and then selecting a Start Date and End Date. The default date range is one month from the current time for the daily review period.

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