This documentation supports the 9.1 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Registering the Service Context web service for BMC applications

BMC Atrium Service Context sends and receives data through the Mid Tier. Therefore, to share data with BMC Atrium Service Context, each BMC application must register a web service in the Atrium web services registry.
  • BMC AR System based applications use the AR System Web Services Registry form. 
  • Other applications, use the web services registry client APIs.

For BMC Remedy IT Service Management (BMC Remedy ITSM), BMC Service Request Management, and BMC Atrium Service Level Management, web services are registered by using the AR System Web Services Registry form. When you install one of these products, a ServiceContext web service record is created in this form. To register the web service, update this record with information specific to the BMC application or suite.

You can register web services only for BMC Remedy ITSM, BMC Service Request Management, and BMC Atrium Service Level Management applications from here. You cannot register web services for BBPM or BMC Bladelogic applications. 

Note

Only a user with AR admin rights can register and verify web services for BMC applications.

To register the Service Context web service for BMC applications

  1. From IT Home, go to Applications > BMC Atrium Core > Service Context Administration console > Advanced Settings.
  2. Click the Configure button next to Configure provider endpoints. The AR System Web Services Registry form is displayed.
  3. Click New Request.
  4. Modify the service context record as follows:
    1. In the Business Name field, type BMC.
    2. In the Web service field, type ServiceContext.
    3. In the WSDL URL field, modify the value with the Mid Tier server name, port number, and context path to reflect your current configuration.
      Example syntax for ITSM:
      http://<midtierServer>:<portNumber>/arsys/services/servicecontext_attr_itsm?wsdl
      Example syntax for SLM:
      http://<midtierServer>:<portNumber>/arsys/services/servicecontext_attr_slm?wsdl
      Example syntax for SRM:
      http://<midtierServer>:<portNumber>/arsys/services/servicecontext_attr_srm?wsdl
    4. In the End Point URL field, modify the value with the Mid Tier server name, port number, and context path to reflect your current configuration.
      Example syntax for BMC Remedy ITSM:
      http://<midtierServer>:<portNumber>/arsys/services/servicecontext_attr_itsm
      Example syntax for SLM:
      http://<midtierServer>:<portNumber>/arsys/services/servicecontext_attr_slm
      Example syntax for SRM:
      http://<midtierServer>:<portNumber>/arsys/services/servicecontext_attr_srm
  5. In the Publish To Registry? field, choose Yes.
  6. Click Save.

To verify the Service Context web service registration for a BMC application

  1. From IT Home, go to Applications > BMC Atrium Core > Service Context Administration console > Advanced Settings.
  2. To configure provide endpoints, click the respective Configure button. The AR System Web Services Registry form is displayed
  3. From the results list, select the ServiceContext web service record for your BMC application.
    The BMC application name appears in the Application Name field as ITSM, SRM, or SLM.
  4. Verify that the WSDL URL and End Point URL fields are populated with valid URLs that reflect your current configuration.
    For example URL syntax, see step 5 in "To register the ServiceContext web service for a BMC application", which precedes this procedure. 
  5. If you cannot find the ServiceContext web service for your BMC application, or if the URLs are not correct, follow the steps to register or re-register the web service.

Related topic

For more information on web services in BMC Remedy AR System, see BMC Remedy AR System web services architecture .

Was this page helpful? Yes No Submitting... Thank you

Comments