This documentation supports the 9.1 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Customizing BMC SLM

BMC Service Level Management (BMC SLM) is configurable; for example, you might have unique needs that require you to customize the application. This section describes how to adhere to BMC recommendations when customizing BMC SLM. Using these recommendations enables seamless upgrades and ongoing maintenance of BMC SLM.

This information describes how to use the BMC Remedy Action Request (AR) System Overlays feature to customize BMC SLM. For more information, see Customizing BMC SLM using overlays

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