This documentation supports the 9.1 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Creating unique names for BMC SLM service targets and service level agreements

After you install BMC Service Level Management (BMC SLM), you must create a unique name for your service targets and Service Level Agreements (SLAs). Service Target and SLA names must be unique so you can export and import them from one server to another. You can specify the prefix through the SLM:ConfigPreferences form.

To create unique names

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. Select Service Level Management.
  3. From Configure Application Settings, open the SLM:ConfigPreferences form.
  4. In the Service Target ID Prefix field, specify a unique prefix character string.
    Prefix character strings can be a maximum of five characters long.
  5. In the Start Service Target ID From field, provide a number from which you want the service target IDs to start the numbering process.
    For example, if you specify 100 in the Start Service Target ID From field, the next SLM is 101.
  6. In the Agreement ID Prefix field, specify a unique numeric or alpha-numeric character string.
    Prefix character strings can be a maximum of five characters long.
  7. In the Start Agreement ID From field, provide the range from which you want the service target IDs to start the numbering process.
    For example, if you specify 100 in the Start Agreement ID From field, the next SLA would be 101.
  8. Click Save.
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