This documentation supports the 9.1 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Configuring authentication for BMC Atrium Service Context

For BMC Remedy ITSM, BMC Service Level Management, and BMC Service Request Management, BMC Atrium Service Context is authenticated by any BMC Remedy AR System user with administrator permissions. Configuring this user enables BMC applications to share data with BMC Atrium Service Context.

Information about the BMC Atrium Service Context user is stored in the Service Context Authentication Info Console. You can access this form by clicking the Configure button on the Advanced Settings tab in the Service Context Administration window.

Before you begin

Create a fixed-license account that is assigned to the Administrator group. You can use the same account for authenticating all applications with BMC Atrium Service Context. For more information, see Managing permissions in BMC Atrium Core.

To configure authentication for BMC Atrium Service Context

You can add, edit, and delete BMC Atrium Service Context users from the Service Context Authentication Info Console directly. By default, BMC applications create an entry in the Service Context Authentication Info Console, but you must provide the authentication information.

Important

When you install each BMC application or suite, a record is created in the CMDB.SC:ServiceContextAuthenticationInfo form, even if you choose not to configure a BMC Atrium Service Context user during the installation process.
Therefore, even if you are configuring the BMC Atrium Service Context user for the first time, you must search the Service Context Authentication Info Console for an existing record to modify.

  1. Open the Service Context Administration window.
  2. Select the Advanced Settings tab.
  3. Click Configure corresponding to Configure authentication information.
    The Service Context Authentication Info Console opens.

    Service Context Authentication Info Console
  4. To modify an existing user:
    1. Select the record that pertains to the BMC application for which you want to configure the BMC Atrium Service Context user.
    2. Enter or modify the values in the authentication fields.

      Service Context authentication fields

       The following table lists the fields in the Service Context Authentication Info Console.

      Important

      Make sure that the values you enter in the User Name, Password, and Authentication String fields exactly match an existing BMC Remedy AR System administrator user. If you change that user's password or implement an authentication string, you must update the corresponding user configuration in the Service Context Authentication Info Console.

      Name

      Value

      Business Name
      (do not modify)

      BMC

      Service Name
      (do not modify)

      ServiceContext

      Application Name
      (do not modify)

      ITSM, SRM, or SLM

      Server Name

      The name of the BMC Remedy AR System server as it appears in the Mid Tier Configuration Tool.

      User Name

      By default, the user name is <Administrative User>.
      You must replace this dummy value with the name of the BMC Remedy AR System user that you want to register as the BMC Atrium Service Context user. This user must have administrator permissions and a fixed license.
      You can configure the same BMC Remedy AR System user for all of your BMC applications. For information about BMC Remedy AR System users, see Creating and managing users.

      Password

      The password (if any) of the BMC Remedy AR System user that you want to register as the BMC Atrium Service Context user.

      Authentication String

      The authentication string (if any) for the BMC Remedy AR System user that you want to register as the BMC Atrium Service Context user. For information about authentication strings, see Authentication String Alias introduction.

      Do not modify values in the Business Name, Service Name, or Application Name fields. These values are used internally by BMC Atrium Service Context.

  5. If an entry for an application is not available, configure a new user:
    1. Click Add New.
    2. Enter the values in the fields as shown in the Service Context authentication fields table.
  6. Save the record and close the form.

To delete a BMC Atrium Service Context user

  1. Open the Service Context Administration window.
  2. Select the Advanced Settings tab.
  3. Click the Configure button corresponding to Configure authentication information
    The Service Context Authentication Info Console opens.
    All the existing records for each installed BMC application are displayed in a table.
  4. Select the record that pertains to the BMC application for which you want to delete the BMC Atrium Service Context user.
  5. Click Delete.

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