This documentation supports the 9.1 version of Service Level Management.

To view the latest version, select the version from the Product version menu.


This table provides information about fixes and updates in this release, and provides instructions for downloading and installing the service pack.

Enhancements in version 9.1.04

To learn about new features added to this release, see Enhancements.

For more information about enhancements in BMC Remedy ITSM Suite, see Enhancements in version 9.1.04 .

Known and corrected issues
  • Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.
Downloading version 9.1.04

For download instructions, see Downloading the installation files. in BMC Remedy IT Service Management Deployment documentation.

Installing version 9.1.04

If you are installing the product for the first time, see  Installing in BMC Remedy IT Service Management Deployment documentation.

If you are installing this version as an upgrade, see  Upgrading BMC Remedy IT Service Management Deployment documentation.

Note: To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 9.1.04 before installing BMC Remedy ITSM Suite 9.1.04.


This release provides the following enhancements:

Maximum size setting for zip files in Log Zipper utility

You can now set maximum size for the zip file when you use the Log Zipper component of BMC Service Request Management maintenance tool to collect diagnostics in a zip file. For more information, see Collecting diagnostics in a zip file.

What's change in this release

EnhancementProduct behavior in versions earlier than 9.1.04Product behavior in version 9.1.04
BMC Service Level Management maintenance toolBMC Service Level Management Maintenance tool Encryption tab allows you to generate an encrypted password to use when running a silent installation

The Encryption tab from BMC Service Level Management Maintenance tool that allows you to generate an encrypted password to use when running a silent installation is removed.

You can encrypt password using the following commands from the command line:

-encrypt -encrypt [options]


C:\Program Files\BMC Software\BMCServiceLevelManagement\Utilities>
-encrypt -encrypt -password=arsystem -confirm_password=arsystem

For more information, see Encrypting passwords using the BMC Service Level Management Maintenance Tool in in BMC Remedy ITSM Deployment online documentation.

SLM CollectorThe Collector retrieves metrics from external data sources, which allows you to then use values from these metrics to evaluate performance-monitoring service targets. 

Starting with version 9.1.04, BMC will no longer provide support for the SLM Collector and all BMC provided integrations making use of the SLM Collector. However, to ensure a smooth transition for our customers, the SLM Collector component continues to be shipped for reference in version 9.1.04 of BMC Service Level Management.

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