This documentation supports the 9.1 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

9.1.02: Service Pack 2

This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.

Enhancements in Service Pack 2This release includes only defect fixes. For more information about enhancements in BMC Remedy ITSM Suite, see Service Pack 2 enhancements.
Known and corrected issues
  • Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.
Downloading the service packFor download instructions, see Downloading the installation files.
Installing the service pack

If you are installing this service pack as an upgrade, see  Upgrading in BMC Remedy IT Service Management Deployment documentation.

Note: To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 9.1.02 before installing BMC Remedy ITSM Suite 9.1.02.


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