This documentation supports the 9.0 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Version 9.0.00 enhancements

This topic lists the new features, enhancements, and changes to the functionality for this release of the product.

Separate online documentation for installation and upgrade information

Starting with the 9.0.00 release, the installation and upgrade information of BMC Service Level Management is available through the new BMC Remedy ITSM Suite 9.0 Deployment online documentation.

The BMC Remedy ITSM Suite 9.0 Deployment online documentation contains consolidated information of installation and upgrade procedures for all the components in the BMC Remedy IT Service Management (ITSM) Suite. This online documentation categorizes the components as:

  • Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer

The installation and upgrade information for BMC Service Level Management is no longer available in the BMC Service Level Management online documentation.

Continue to refer to the BMC Service Level Management online documentation for information about configuring after installation.

This release of BMC Service Level Management only includes defect fixes. For more information about the issues that are corrected in this release, see Known and corrected issues.

Related topic

Downloading the installation files  in the BMC Remedy ITSM Suite Deployment online documentation

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