This documentation supports the 9.0 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Milestone processing

Milestones are an integral part of BMC Service Level Management because they help users take action before service targets and compliance targets are missed. Milestones can be defined for agreements and each type of service target, except compliance-only. The processing of milestones, such as when they trigger, is different in each case. The following sections describe milestone processing for the different types of service targets:

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