This documentation supports the 9.0 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

This space contains information about the BMC Service Level Management 9.0 release, which is part of the BMC Remedy IT Service Management Suite 9.0 release.

What's new

Announcement, August 2015

Service Pack 1 for BMC Service Level Management version 9.0.00 is released. For more information about the new features in this release, see:

  • Installation and upgrade updates in Service Pack 1 in BMC Remedy IT Service Management Deployment documentation.
  • 9.0.01: Service Pack 1

 For a summary of all the announcements, see Release notes and notices. 

Smart IT version 1.2 released

BMC Remedy with Smart IT version 1.2 is released.  

 For more information about Smart IT see, BMC Remedy with Smart IT version 1.2

BMC Remedy OnDemand 9.0.00 released

BMC Remedy OnDemand version 9.0.0 is released. This release adds several utilities to enable self-service. These utilities allow you to perform certain functions yourself, without the involvement from the BMC Remedy OnDemand Operations team.

For more information, see BMC Remedy OnDemand for version 9.0.00.

Where to start

In the following list, click the link related to your role to learn more about how to proceed with this product:

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