This documentation supports the 9.0 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Collector architecture

The Collector exists as a web application within an application server, such as JBoss or Tomcat. The Collector uses a distributed architecture, delegating the work of collecting data to lightweight distributed components called Collection Points. For more information, see Collection Points.

The Collector accesses configuration data in BMC Remedy AR System through the BMC Remedy AR System API. Therefore, you must have the values for the following items to connect to the BMC Remedy AR System server:

  • BMC Remedy AR System Server Name
  • BMC Remedy AR System Port
  • BMC Remedy AR System Application Service Password

Since the Collector accesses the BMC Remedy AR System database directly to store and manage performance monitoring data, you must also have the values for the following items so the installer can access the database. The particular properties might vary, depending on database type, but typically include:

  • Database Server
  • Database Port
  • Database Name
  • Database Username
  • Database Password


Password information for BMC Remedy AR System API access and for direct database access is encrypted and stored as part of the Collector configuration.

The distributed nature of the Collector implies that you might need to change the configuration data due to the installed environment. For example, you might want to make changes the following areas:

  • BMC Remedy AR System Application password
  • BMC Remedy AR System Server host or port
  • Database password
  • Database user
  • Logging configuration (log levels, file size, and so on)
  • Performance monitoring statistics and configuration
  • Control access to the Collector Configuration Console


If you change any BMC Remedy AR System or database properties after you install the Collector, you must also change the configuration in the Collector. For more information, see Configuring the Collector Configuration Console.

For more information, see the following pages:

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