BMC SLM infrastructure
The following table lists the main components of BMC Service Level Management (BMC SLM):
Component | Description |
|---|---|
SLM Data Repository | The BMC Remedy AR System database is the repository of all the configuration and run time data for BMC SLM. |
Configuration | User interface and workflow needed to configure service targets, agreements, contracts, templates, and other options. |
Collector | Java application that receives and interprets data from the various infrastructure monitoring data sources using plug-ins. The Collector communicates with AR System using the AR System API to read and update service target information. |
Data sources and plug-ins | The data sources based on AR System use the native AR System interface to communicate with the main BMC SLM data repository, while the Collector acts as a gateway for other data sources to communicate with BMC SLM. |
SLM Engine | A C++ binary that runs under the armonitor service and creates the filters to process service targets for AR System data sources. |
Dashboard | A user interface to display the latest SLM data and service target and compliance status using charts and tables. |
Reports | A set of pre-defined Crystal reports and BIRT web-based reports that run on BMC SLM data. For more information, see Installing Crystal Reports. |
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