This documentation supports the 9.0 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

BMC SLM infrastructure

The following table lists the main components of BMC Service Level Management (BMC SLM):

Component

Description

SLM Data Repository

The BMC Remedy AR System database is the repository of all the configuration and run time data for BMC SLM.

Configuration

User interface and workflow needed to configure service targets, agreements, contracts, templates, and other options.

Collector

Java application that receives and interprets data from the various infrastructure monitoring data sources using plug-ins. The Collector communicates with AR System using the AR System API to read and update service target information.

Data sources and plug-ins

The data sources based on AR System use the native AR System interface to communicate with the main BMC SLM data repository, while the Collector acts as a gateway for other data sources to communicate with BMC SLM.

SLM Engine

A C++ binary that runs under the armonitor service and creates the filters to process service targets for AR System data sources.

Dashboard

A user interface to display the latest SLM data and service target and compliance status using charts and tables.

Reports

A set of pre-defined Crystal reports and BIRT web-based reports that run on BMC SLM data. For more information, see Installing Crystal Reports.

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