This documentation supports the 9.0 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

BMC SLM data model

The SLM data model comprises of four main components:

  • Definition or configuration component forms - Stores information about the definition of service targets, agreements, contracts, milestones, and actions.
  • Collector component forms - A set of view forms that are needed for the Collector.
  • Real-time processing forms - Used for calculations of measurements, compliance, and triggering milestones.
  • Application Administration Console forms - Used to store preferences and other administrative information.

For more information, see the attached pdf file, BMC Service Level Management Data Model (105 KB).

For related information, see the following pages:

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