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This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

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BMC Service Level Management 8.1 ... Using Using the SLM Console

Working with agreements

Service desks use agreements to measure how quickly the service desk staff is responding to or resolving incidents. IT Operations use agreements to measure the performance of systems and components. The following topics describe how to define, create, and configure these agreements using the Service Level Management Console:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Kathryn Sheridan on Jun 18, 2013
agreements

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Using separate thread pools for escalations
Overview of agreements
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