This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Viewing the status of agreements in BMC Performance Manager Portal and BMC Impact Explorer

BMC Service Level Management (BMC SLM) sends the compliance status of an agreement with related CIs to BMC Service Impact Manager (BMC SIM) as an event. It sends the event to BMC SIM when the compliance is calculated and if the status of the agreement has changed since the previous compliance calculation.

Compliance calculations are made at intervals that depend on the frequency of the review period as shown in the following table.

Calculation interval for review periods

Period

Frequency of calculation

Daily

Every hour

Weekly

Every 4 hours

Monthly

Every day

Quarterly

Every day

To view the status of agreements in the Summary tab of BMC Performance Manager Portal

  1. Log on to BMC Performance Manager Portal.
  2. Click the Status tab.
  3. Expand the tree in the navigation pane.
  4. Click the CI.
  5. Click the Summary tab in the viewing pane.
    The worst-case status is shown for all the agreements to which the selected component is related.
  6. Click Compliance Details to display the dashboard.

To view the status of agreements in the SLM tab of BMC Performance Manager Portal

  1. Log on to BMC Performance Manager Portal.
  2. Click the Status tab.
  3. Expand the tree in the navigation pane.
  4. Click the CI.
  5. Click the SLM tab in the viewing pane.
    The viewing pane displays information about the agreements to which the selected component is related.
  6. Click Compliance Details to display the dashboard.

To view the status of agreements in BMC Impact Explorer

  1. Log on to BMC Impact Explorer.
  2. Click the Services tab.
  3. Expand the tree in the navigation pane and double-click the CI.
  4. Click the SLM tab in the lower portion of the main viewing pane.
    The agreements related to the CI are listed in the table. These agreements have related service targets that use the selected BMC SIM Service Model configuration item (CI) status values to define their goals.
  5. Click Compliance Details to display the CI Compliance View Dashboard.
    You can see the SLM agreement status of each component by checking the SLM status icon below each CI icon.
    You can see the SLM compliance status if you hold the cursor over the icon until a pop-up window appears. Each pop-up window lists the SLM compliance status.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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