Understanding the SLM-IntegrationDialog form

Depending on the BMC Service Level Management (BMC SLM) status, click Details or the status icon to display the SLM:Integration Dialog form. The status gauge on the forms show the current status of the selected service target. The following table explains the colors and fields on the status gauge.

The following table describes the Service Target table in the SLM:IntegrationDialog form. The following table describes the Milestones for a Service Target table in the SLM:IntegrationDialog form.

Status gauge on the SLM:Integration Dialog form

Color or field	Description
Green	The service target is in compliance.
Yellow	The service target has a warning status.
Red	The service target has missed its goal.
Due Date and Time	The absolute goal time (that is, disregarding business hours). This is a response or a resolution for the incident that must occur before this time; otherwise, the goal is missed. This could also be an initiation or a completion for the release request that must occur before this time; otherwise, the goal is missed.
Time Until Due	The amount of time left until the goal is considered missed.
Time Past Due	The amount of time that has passed since the goal was due.

The following table describes the service target table on the SLM:IntegrationDialog form.

Service Target table on the SLM:IntegrationDialog form

Service Target Title	The name of the service target.
Goal	The type of goal for the service target: Response-time goal--The incident request must be responded to within the time specified. Resolution-time goal--The incident request must be resolved within the time specified. Initiation goal -- The change or release request must be responded to within the time specified. Completion goal -- The change or release request must be resolved within the time specified.
Hours/Min	This is the response or resolution time stipulated in the goal. For a change or release request, this is the initiation or completion time stipulated in the goal.
Cost Per Min	The cost per minute for missing the response or resolution time goal or for missing the initiation or completion time goal.
Due Date/Time	For an incident request, this is the goal time within which either a response or a resolution for the incident must occur; otherwise, the goal is missed. For a change or release request, this is the goal time within which there must either be an initiation or a completion for the change or release request; otherwise, the goal is missed.
Progress	The status of the service target: Attached--The service target has been attached to the incident, change, or release request. Detached--The service target has not been attached to the incident, change, or release request. In Process--Work on the request is taking place. Pending--Work on the request is stopped (for example, waiting for a part, or waiting for a response from the submitter). Warning--The service target is at risk. Missed or Met--The service target has either missed or met its goal. Invalid--The service target is disabled.

The following table describes the milestones for service targets on the SLM:IntegrationDialog form.

Milestones for service targets on the SLM:IntegrationDialog form

Field	Description
Title	The title of the milestone.
Execution Time	The time that the milestone actions are executed.
Status	The current status of the milestone. The status is either active or inactive (pending), or Action Performed.

Understanding the SLM-IntegrationDialog form

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