This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

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Overview of agreements

An agreement is a documented understanding between two parties. An agreement defines the compliance targets, review periods, penalties and rewards, and milestones, as well as the associated service targets. An agreement is used to group service targets and define the overall terms of the service offering and to measure compliance against those terms.

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