This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Managing service targets

The following topics explain how to manage service targets in the Service Targets tab of the Service Level Management Console:

Building service targets

Building the service target creates the workflow, such as the milestone actions. You can schedule a service target to be rebuilt at a specific date and time, for example during low demand hours.

You can build the service target when you save it, or build it later from the Service Targets tab of the Service Level Management console by selecting the service target and clicking Build.

Modifying service targets

When you modify a service target, service target goal-type definition updates are applied differently to service target types. Updates to goal types for performance-monitoring, CI Outage, and availability service targets are not applied to service target measurements and dashboard displays. For request-based service targets, only new measurement records have goal type updates applied. The following steps describe how to modify a service target.

  1. Select the service target that you want to modify.
  2. Click View.
  3. Make your changes, and click Save.

Searching for service targets

From the Show list, select the filter with which you want to search. The options are:

  • All
  • Status
  • Title
  • ID
  • Goal Type

Moving service targets

The following steps describe how to move a service target to a different directory.

  1. Select the service target that you want to move.
  2. Click Move To.
  3. Select the directory to which you want to move the service target and click OK.

Copying service targets

When you copy a performance-monitoring service target that contains multiple Collection Nodes, the nodes are not copied to the new service target. Copy the service target without the Collection Nodes and add the Collection Nodes afterwards. The following steps describe how to copy a service target.

  1. Select the service target you want to copy.
  2. Click Copy.
  3. Enter a name for the service target and click OK.

Deleting service targets

When you have deleted a service target related to an agreement, all associations to the agreement are deleted, although the compliance data and the measurement data are retained. Access the data by looking at the relevant form, such as the SLM:SLACompliance form. The status of Compliance records is set to Inactive. Any open SLM:Measurement records are set to "Invalid."

Information relating to deleted service targets is still included in reports if the date range supplied for the report contains existing calculated data. The following steps describe how to delete a service target.

  1. Select the service target you want to delete.
  2. Click Delete.
  3. Click Yes in the Confirm Operation dialog box.
    Details are saved to a log file SLMDelete.log. The default location is:
    SLMInstallDir \Program Files\AR System\AR Server\Db\SLMDelete.log

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments