This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Logging changes to a service target using the audit trail

You can use the Audit Trail tab to log all changes that have been made to the following fields in the service target:

  • Title
  • GoalType
  • TermsAndConditions
  • Goals and Cost fields:
    • Hours
    • Minutes
    • Cost
  • StartQualification
  • StopQualification
  • ExcludeQualification
  • EffectiveFrom

You can refine the list of audit trail entries by entering a field name in Show Audit Logs For Field and clicking Refresh. The following information is recorded:

  • The person who created the service target
  • The date and time the service target was created
  • The person who last modified the service target
  • The fields that were changed – click the icon to the right of the field to display the details
  • The new values for the fields – click the icon to the right of the field to display the details

Note

Items in the Audit Trail tab are read-only and cannot be modified.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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