This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Installing BMC Service Level Management

The BMC Service Level Management installer enables you to deploy BMC Service Level Management in your IT environment.

Note

During installation, the Multi-tenancy Workflow Customization Information panel appears if you:

  • Previously installed the 8.1 versions of BMC Remedy IT Service Management and BMC Service Request Management
  • Are installing BMC Service Level Management on a primary server in a server group.
  • Are installing BMC Service Level Management on a standalone AR System server.

Running the installer multiple times

When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you might need to run the installer multiple times to install all of the features in the BMC Service Level Management solution. For example, you can re-run the installer multiple times to:

  • Install additional language packs.
  • Apply the multi-tenancy update after you customized the multi-tenancy model and reconciled the customizations.

Before you begin

  • Activate the appropriate BMC Service Level Management license on the AR System server before you start installation.
  • Make sure that no application is using port 12333.
  • Install SLM Collector on a different computer after you install SLM Primary Server.
  • If you plan to use BMC Service Level Management 8.1 with BMC Remedy IT Service Management (BMC Remedy ITSM), you must install BMC Remedy ITSM 8.1 and the latest BMC Remedy ITSM patches before installing BMC Service Level Management.
    The product patches include the full BMC Remedy ITSM installation. Check for patches before you install BMC Remedy ITSM by going to the BMC Electronic Product Distribution (EPD) website. You must have a support contract to download patches.
  • If you already have BMC Service Request Management installed and you want to install BMC Service Level Management, then you must first install BMC Remedy ITSM 8.1 Foundation. To install BMC Remedy ITSM 8.1 Foundation, you must install at least one of the BMC Remedy ITSM 8.1 applications. You do not need to use BMC Remedy ITSM applications in this scenario; therefore, you do not need corresponding ITSM user licenses.

To install BMC Service Level Management

Recommendations

  • To reduce installation time significantly, do not install the products over the wide area network (WAN).
  • To avoid configuration problems, accept the default values displayed in the installer unless you have a valid reason to modify them.
  1. Download the BMC Service Level Management installer from EPD, or navigate to the installation directory on the CD.
  2. Unzip the installer.
  3. Navigate to the Disk 1 folder.
  4. Start the installer.
    • For Windows, run setup.cmd.
    • For UNIX, log in as root and run setup.sh.

      Note

      The page Known issues for the BMC Remedy ITSM Suite installer does not exist.
  5. In the lower right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. In the BMC Remedy AR System User Inputs panel, perform the following actions:
    1. Enter the administrator name and password.
      Modify them as needed.
    2. Review the server name alias.
    3. Review the TCP port for the AR System server.
      When set to 0, which is the default, the portmapper assigns the port. To use a different port number, see Setting ports and RPC numbers.
    4. Review the default installation directory.
      Navigate to the directory in which you want to install BMC Service Level Management. The default locations are C:\Program Files\BMC Software\BMCServiceLevelManagement (Windows) and /opt/bmc/BMCServiceLevelManagement (UNIX and Linux).
    5. Click Next.
      The installer validates the system resources of your computer and displays a list of available features (such as BMC Service Level Management, Primary Server, and so on).
    6. An additional panel displays after entering admin user details and install directory. This panel includes the following options:
      • Re-install application
      • Add language packs
        To install, BMC Service Level Management on a secondary server, select the option Re-install application.
  8. Select Primary Server to install on a standalone AR System server or to install on the primary AR System server in a server group environment.

    Note

    Do not select this box when installing BMC Service Level Management on a secondary server in a server group environment.

    Standard Service Level Management AR Integrations are selected by default.
  9. Click Next.
    The Multi-Tenancy Workflow Customization Information panel is displayed if you met all the conditions.
  10. Review the following multi-tenancy options carefully. Depending on the conditions, you might see three different sets of questions and corresponding options.

    Question

    Description

    Options

    Did you customize the multi-tenancy model for any of the installed applications?

    You always see this question the first time that you run the installer.

    • Click Yes if you customized the multi-tenancy model. The update is not applied.
    • Click No to apply the update, because you did not customize the model.

    Did you reconcile the customizations?

    You see this question because you previously indicated there were multi-tenancy model customizations.

    Applying the Multi-Tenancy service pack takes a significant amount of time. Do you want to apply it now?

    You only see this question if you have hit the threshold of more than 20,000,000 records. If you do not hit the 20,000,000 record threshold, the message does not appear.

    • Click Yes to apply the update now.
    • Click No to apply the update later.
  11. Click Next to continue with the installation.
    • If the utility encounters any errors, you must fix the underlying problems before you can manually run the multi-tenancy utility later.
    • If you do not see any errors, the multi-tenancy update is successful.
      For more information, see Update to the multi-tenancy model.
  12. In the Remote Service Level Management Collector Information panel, select one of the following options, and then click Next:
    • No Remote Collector (default) if you do not plan to use performance-monitoring service targets.
    • Use Remote Collector to install Collector on a different computer.
      Enter the name of the remote computer and the port number (8080).
  13. Enter the values from the planning spreadsheet for the features that you want to install.
    After you have entered the required information, the installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed. You are nearly finished with the BMC Service Level Management installation.
  14. Click Install.
    The installer installs the BMC Service Level Management features you have selected. After post-installation cleanup, a summary of the installation appears.
  15. Click View Log to review the SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\<installUser>\AppData\Local\Temp\slm_install_log.txt
  16. Close the log when you finish.
  17. Click Done to exit the BMC Service Level Management installer.
  18. Before you log on to the AR System server, flush the Mid Tier cache and your browser cache.
 

Related topics

Completing the planning spreadsheet

Where to go from here

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Wesley Goggan

    Seems the default path for SLM on Unix is pointing to SRM:

    Review the default installation directory.
    Navigate to the directory in which you want to install BMC Service Level Management. The default locations are C:\Program Files\BMC Software\BMCServiceLevelManagement (Windows) and /opt/bmc/BMCServiceRequestManagement (UNIX and Linux).

    Apr 16, 2013 12:53
    1. John Stamps

      Good Catch! It's now fixed. 

      Apr 16, 2013 12:57