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This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

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BMC Service Level Management 8.1 Developing

Customizing BMC SLM

BMC Service Level Management (BMC SLM) is configurable; for example, you might have unique needs that require you to customize the application. This section describes how to adhere to BMC recommendations when customizing BMC SLM. Using these recommendations enables seamless upgrades and ongoing maintenance of BMC SLM.

This information describes how to use the BMC Remedy Action Request (AR) System Overlays feature to customize BMC SLM. For more information, see Customizing BMC SLM using overlays. 

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Amy Briggs on Apr 10, 2012
concept best_practices customization overlays

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Customizing BMC SLM using overlays
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