Building custom qualifications

When you create service targets for incident requests, change requests, release requests, service requests, and unavailable CIs, you can use the Qualification Builder to define terms and conditions for those requests.

To build a custom qualification

1. Log on to the Service Level Management Console.
2. Click the Service Target tab.
3. To open the Service Target wizard, click Create.
4. Enter the basic information for the service target into the appropriate fields.
5. To open the Qualification Builder, click Define next to the Terms and Conditions field.
6. In the Custom Qualification box, select Yes.
7. In the Advanced Qualification Builder, enter your qualification by typing entries or use the operators, keywords, and fields from the application form.
8. Click OK to return to the Qualification Builder.
   The system enters your Qualification in the Qualification field.
9. Save your qualification.

   Note

   If the service target is related to an agreement with an associated business service CI, an additional qualification is added to your terms and conditions.