This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Accessing the interface

The following steps describe how to log on to BMC Service Level Management (BMC SLM):

To log on to BMC SLM

  1. Launch a browser and type the following URL to access the application:
    http://<midTierServer>:<portNumber>/arsys/forms/ARServer/SLM:Console
    • midTierServer is the name of the BMC Remedy Mid Tier server, specified in the format serverName.company.com.
    • port is an optional port number; include this only if the web server is not on the default port of 80.
    • ARServer is the BMC Remedy AR System server on which the BMC SLM application is installed. The BMC Remedy Action Request System log on page appears.
  2. Type your user name and password, and click Log on. (The user name and password are case-sensitive).
    The IT Home Page appears.

    Note

    Contact your administrator to set up your user name and password if you do not already have one. Your administrator will tell you if you must enter an Authentication string.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Shilpa Rn

    The form name mentioned in the URL in point 1 is incorrect, the actual form name is SLM:Console. Have highlighted the correction part in red in the below URL

    http://<midTierServer>:<portNumber>/arsys/forms/ARServer/SLM Console

    Jan 29, 2014 06:11
  2. Surabhee Kulkarni

    Thank you for pointing out this issue with the content. We have corrected the topic with your feedback.

    Jan 29, 2014 09:52