This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

About the Administration tab

The Administration tab provides information about the filters that the service target generates. Managers and administrators can use this console for troubleshooting purposes, and can check the success of the underlying workflow for the service target.

The Administration tab contains a table that provides a list of all the rules such as milestones that should have been built. It includes the following information:

  • Rule Name — The name of the rule that is associated with the service target.
  • Status — The status of the service target. Status can be active or inactive.
  • Rule Build Status — Shows whether the service target was built successfully. The status column can contain any one of the following values: Built Successfully, Could Not Be Built, Build in Progress, or Need to be Built. When the service target is first saved, the Build Status is "Build in Progress."

You can check to see whether the rules associated with each service target have been built successfully. If the service target has not been built successfully, you can view the log to find out why not.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Andrius Seirys

    How long the "Build in Progress" should take? It's already 12 hours in this status, no errors. Thank you

    Nov 05, 2015 02:11
    1. Sirisha Dabiru

       Andrius Seirys,

      Please contact BMC Customer Support. 



      Jan 13, 2016 05:09
  2. Sirisha Dabiru

     Will check this and get back to you.

    Jan 06, 2016 07:51
  3. Jessica Chan

    How long the "Build in Progress" should take?

    May 19, 2016 01:14
    1. Sirisha Dabiru

      Hi Jessica Chan,

      Please contact BMC Customer Support regarding the time taken for 'Build in Progress'. 





      May 22, 2016 11:09