This documentation supports the 22.1 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Supporting components for BMC Service Level Management

BMC Service Level Management uses different components and applications. The following are the components and applications that are used with BMC Service Level Management:

ComponentDescription
BMC Helix CMDB


The BMC Helix CMDB solution works with other BMC Helix CMDB solutions to facilitate the alignment of your IT organization with business priorities. BMC Helix CMDB provides tight integration across management tools used in your IT environment, saving your IT organization time and money.

The BMC Helix CMDB product stores information about the configuration items (CIs) in your IT environment and the relationships between them. This data is consolidated in a production dataset that you use as the single source of reference for your IT environment.

BMC Product Catalog

Any application (BMC or non-BMC) can use the Product Catalog to identify a single name for a software application and its versions, which in turn supports license compliance and provisioning.

The Product Catalog is used to normalize discovered data, both the name and categorization of software products. The Product Catalog must be installed before you install any BMC Helix ITSM applications.

Important:

CMDB Product Catalog is not required for BMC Service Level Management.

Action Request System

The Action Request System (AR System) product is a professional development environment that nonprogrammers can use to build powerful cross-platform business workflow applications. It provides a foundation for several Service Management and BMC Atrium applications.

Action Request System integrations

Note:

Starting with version 9.1.04, BMC will no longer provide` support for the SLM Collector and all BMC provided integrations making use of the SLM Collector that are listed below:

  • BMC Performance Manager Portal
  • BMC ProactiveNet Performance Manager
  • BMC Real End User Experience Monitoring
  • BMC Transaction Management Application Response Time
  • BMC Transaction Management Real Experience Monitor

The AR System integrations allow BMC Service Level Management to communicate and share data with the following applications:

  • BMC Helix ITSM: Asset Management
  • BMC Helix ITSM: Change Management and Release Management
  • BMC Helix ITSM: Service Desk: Incident Management
  • BMC Service Request Management

For a complete description of the supporting applications, see the individual documentation for that product.

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