Navigating the interface
Service Level Management Console overview
The Service Level Management Console is the starting point in the application. You can use this console to perform all BMC Service Level Management (Service Level Management) tasks, which include creating, modifying, and deleting agreements and service targets, generating reports, creating contracts, and using the dashboards. Before you start using
Service Level Management, familiarize yourself with the Service Level Management Console and basic navigation functions.
To access the SLM console
- Type the following URL in a browser :
midTierServeris the name of the Mid Tier server, specified in the format serverName.company.com.
portNumberis an optional port number; include this only if the web server is not on the default port of 80.
ARServeris the Action Request System server on which the Service Level Management application is installed.
The Action Request System log on page appears.
Type your user name and password, and click Log on. (The user name and password are case-sensitive).
The IT Home Page is displayed.
Contact your administrator to set up your user name and password if you do not already have one. Your administrator will tell you if you must enter an Authentication string.
SLM Console tab
The SLM Console tab consists of two main section: a navigation pane on the left and a work area on the right.
The navigation pane of the SLM Console tab organizes agreements and service targets in a hierarchical folder structure. When you click a folder, the agreements and service targets are displayed in a table in the right pane, or the work area of the tab.
The work area is organized into two tabs:
Navigation pane actions
You can perform the following actions in the navigation pane to create, rename, and delete folders and subfolders:
Create a folder or subfolder
You can create up to 10 folder levels in the hierarchy.
|Search for items
Show items in a subfolder
Click the Yes check box next to the Show Items in Subfolder option. The table displays all the agreements or service targets in the subdirectories below the selected directory.
Rename a folder or subfolder
Delete a folder level in the hierarchy
You can delete empty folders from the hierarchy.
In the SLM Console, information is presented in a tabular format. You can perform the following actions on the table:
Sort table data
Change column width
Change column order (web)
Change column order (AR System User)
IT Home page
The IT Home page provides a single point of access to one or multiple applications, based on your permissions. You can perform the basic functions shown in the following table.
For more information, see in the BMC Helix ITSM online documentation.
Navigating the IT Home page
Reopening the IT Home page
Click the Home link in the upper left part of your web browser to open the Home Page in a new window.
Important: If you close the IT Home Page, you can reopen it without logging on again.
Returning to the Service Level Management Console
To return to the Service Level Management Console, on the IT Home Page menu bar select Window > Service Level Management.
Important: You can select this option only if you previously opened the console and did not close it.
Logging out of the Service Level Management Console