This documentation supports the 22.1 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Creating and viewing an outage for a CI

The following section describes how to create and view an outage for a CI.

To create an outage for a CI

  1. Log on to the Asset Management console.
  2. In the left navigation panel, select Manage CIs.
  3. In the Manage CI Information dialog box, select a CI type.
  4. Click Search.
  5. In the BMC Helix ITSM Asset Management form, click Search.
  6. From the Search results, select a CI.
  7. Click the Outage tab.
  8. Click Create.
  9. Fill in the details of the outage in the Configuration Item Unavailability (AST:CI Unavailability) form, and click Save.

To view an outage for a CI

  1. Log on to the Asset Management console.
  2. From the left navigation panel, select Manage CIs.
  3. In the Manage CI Information dialog box, select a CI type.
  4. Click Search.
  5. In the BMC Helix ITSM Asset Management form, click Search.
  6. From the Search results, select a CI.
  7. Click the Outage tab to view the unavailability information for the CI.
  8. Click View to view further details of the unavailability of the selected CI in the Configuration Item Unavailability form, such as Start and End dates.
  9. Open the SLM:Measurement form, and click the Availability tab to view the CI Unavailability service target data, such as an availability percentage, down time and down counts.
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