This documentation supports the 22.1 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Architecture

Important

Starting with the version 9.1.04, BMC does not provide support for the SLM Collector and any BMC provided integrations that make use of the SLM Collector.

BMC Service Level Management  (Service Level Management) combines the service support, infrastructure metrics, and events data into a common product. Service Level Management allows you to set agreements and service target goals using a common mechanism. The architecture reflects the seamless integration and emphasizes that it is one Service Level Management product in the presentation and the data layer. 

All definition and configuration is performed by a common interface. The data is stored in the AR System database. The service target processing for the data collected from AR system data sources is performed within AR System. The results are stored in the AR System database forms. 

The following figure shows the various Service Level Management components and their relationships and the architecture overview:


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