This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

Defining availability service targets

Use the availability service targets to measure the time that an asset or service is available or unavailable over a long period. The service target tracks the up and down time of the assets based on defined available and unavailable qualifications. The time is not tracked or measured when the asset or service is in a pending state. This state is defined as being available or unavailable. 

For example, the server used by the department will be available 98 percent of the time. 

After the availability service targets are defined, they attach to the record whenever it is submitted, modified, or merged. For the BMC Service Level Management workflow to attach service targets to records, you must create an event that triggers a modify on these records.

The service target wizard allows you to define your service targets by specifying general information, goals and business schedules, measurement criteria, and milestones and actions for the service target. 

The wizard contains four steps that allow you to input this information using both basic and advanced modes:

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