Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

User goals and features


Starting with the version 9.1.04, BMC does not provide support for the SLM Collector and any BMC provided integrations that make use of the SLM Collector.

BMC Service Level Management documentation provides conceptual, reference, task, and troubleshooting information for the following roles.

Related topic

User role



Application administrators

  • Configuring BMC Service Level Management.
  • Managing BMC Service Level Management access control by assigning permissions for the application and its components.
  • Maintaining BMC Service Level Management by adding and deleting users, groups, and roles, and backing up .AR System server.
  • Integrating Service Level Management with other applications.

Service level administrator

  • Planning the BMC Service Level Management implementation
  • Defining agreements, service targets, and contracts
  • Configuring templates to help service level managers set up service targets and agreements


Managing service goals by using Service targets

Defining the service offerings by using agreements


Managing templates for service targets and agreements

Reporting administrator

Designing, developing, and scheduling service level reports

Using reports and dashboards

SLM manager

Viewing reports and dashboards to gather information about status of services

Using reports

Using dashboards

Customer (end user)

Viewing the SLM Customer Dashboard

Using SLM Customer Dashboard


Customizing BMC Service Level Management


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