This documentation supports the 20.08 version of BMC Service Level Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Using reports

BMC Service Level Management contains a set of predefined reports that business relationship managers and service level managers can use to monitor activities related to the service organization. If you have one or more of the other BMC Remedy ITSM applications, you can view additional reports that are related to the other applications.

Two reports are available for agreements that are specific to the BMC Service Level Management and the BMC Service Impact Manager integration. For more information about predefined reports and how to generate them, see the following topics: 

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