Overview of service targets

A service target is used to measure specific service goals. Depending on their type, service targets include costs, terms and conditions, measurements, and milestones with actions for a service goal. Service targets can be related to SLAs, OLAs, or UCs or they can be standalone unassociated with any service or agreement.

You can define custom goals for your service targets and give them a display label according to your business processes and needs. These custom goals map to the following internal service target types and are configured in the Application Administration Console.

For more information, see the following sections:

• Overview of request-based service targets
• Overview of availability service targets
• Overview of CI outage service targets
• Overview of compliance-only service targets