This documentation supports the 20.08 version of BMC Service Level Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Overview of service targets

A service target is used to measure specific service goals. Depending on their type, service targets include costs, terms and conditions, measurements, and milestones with actions for a service goal. Service targets can be related to SLAs, OLAs, or UCs or they can be standalone unassociated with any service or agreement.

You can define custom goals for your service targets and give them a display label according to your business processes and needs. These custom goals map to the following internal service target types and are configured in the Application Administration Console.

For more information, see the following sections:

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