Measurement states of service targets
As you meet certain service target criteria, the status goes through several states. The states might be visible in reports or in the dashboards. The following tables describe the measurement states for each type of service target.
The following table explains the measurement states of request-based service targets.
State | Description |
|---|---|
Attached | The Terms and Conditions apply and the record is created. |
In Process | The Start When measurement criteria are met; the measurements are taking place. |
Pending | The Exclude measurement criteria are met; measurements are not taking place. |
Warning | The Start When measurement criteria are met; the specified percentage of goal time has been met. The default is 50%. |
Met/Missed | The Stop When measurement criteria are met; the goal is assessed as being Met or Missed. |
Missed Goal | The specified goal time has passed there is no change in the Status of the Incident request, for example. The Stop When criteria have not been met. |
The following table explains the measurement states of availability service targets.
State | Description |
|---|---|
Attached | When the Terms and Conditions apply, the record is created. |
Available | The Available When measurement criteria are met. |
Unavailable | The Unavailable When measurement criteria are met. |
Unknown | Neither of the Available When or Unavailable When measurement criteria are met. |
The following table explains the measurement states of CI Outage service targets.
State | Description |
|---|---|
Attached | When the Terms and Conditions apply, the record is created. |
Available | The Available When measurement criteria are met. |
Unavailable | The Unavailable When measurement criteria are met. |
Unknown | Neither of the Available When or Unavailable When measurement criteria are met. |
The following table explains the measurement states of performance-monitoring service targets. Measurements begin for a performance-monitoring service target when the service target is created. The processor updates the measurement record at the processing frequency specified during service target definition.
State | Description |
|---|---|
Met | The processed data has a status of OK. |
Missed | The processed data has a status of Alarm. |
Warning | The processed data has a status of Warning. |
Unknown | The data does not have a status of Met, Missed, or Warning. The data might be missing; it was not received from the monitoring tool. |
Important
The compliance-only service target has no measurement records because the data has already been processed.
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