This documentation supports the 20.08 version of BMC Service Level Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Logging changes to a service target using the audit trail

You can use the Audit Trail tab to log all changes that have been made to the following fields in the service target:

  • Title
  • GoalType
  • TermsAndConditions
  • Goals and Cost fields:
    • Hours
    • Minutes
    • Cost
  • StartQualification
  • StopQualification
  • ExcludeQualification
  • EffectiveFrom

You can refine the list of audit trail entries by entering a field name in Show Audit Logs For Field and clicking Refresh. The following information is recorded:

  • The person who created the service target.
  • The date and time the service target was created.
  • The person who last modified the service target.
  • The fields that were changed—Click the icon to the right of the field to display the details.
  • The new values for the fields—Click the icon to the right of the field to display the details.


Items in the Audit Trail tab are read-only and cannot be modified.

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