This documentation supports the 20.08 version of BMC Service Level Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

BMC Service Level Management (BMC SLM) provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. It streamlines the most important task of all, which is the communication between a service provider and its customers.

Release notes and notices
updated 06 Apr

Learn what’s new or changed for BMC Service Level Management version 20.08, including new features, urgent issues, documentation updates, and fixes or patches.


This section only includes information about changes since the most recent release of BMC Service Level Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1,18.05, 18.08. 19.02, 19.08, 19.11, and 20.02.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite release notes

September 23, 202020.08 enhancements

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements .



As an end user, access and navigate the BMC Service Level Management Console.



As a developer, customize BMC Service Level Management and understand the architecture.



As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.



As an administrator, integrate BMC Service Level Management with Remedy AR System and Remedy IT Service Management.



Resolve common issues or errors, review logs, or contact Support.



Additional resources

The following BMC sites provide information outside of the BMC Service Level Management documentation that you might find helpful:



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