×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation supports the 20.08 version of BMC Service Level Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

BMC

BMC Service Level Management 20.08

All versions
BMC Service Level Management (BMC SLM) provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. It streamlines the most important task of all, which is the communication between a service provider and its customers.

Release notes and notices
updated 13 Jun

Learn what’s new or changed for BMC Service Level Management version 20.08, including new features, urgent issues, documentation updates, and fixes or patches.

Tip

To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite release notes Open link


DateSummaryReferences
June 13, 2022This patch includes defect fixes for Remedy with Smart IT.20.08 patches

January 7, 20211

20.08 patch 12 includes fixes for defects in Smart IT and BMC Service Request Management.20.08 patches
September 16, 2021This patch release includes updates and defect fixes for the Remedy IT Service Management Suite.20.08 patches
July 28, 202120.08 patch 4 includes fixes for defects in Smart IT and BMC Service Request Management.20.08 patches
June 21, 2021

20.08 patch 3 includes fixes for defects in Smart IT and BMC Service Request Management.

20.08 patches
May 19, 202120.08 patch 2 includes fixes for defects in Smart IT.20.08 patches
April 21, 202120.08 patch 1 includes fixes for defects in Action Request System.20.08 patches
September 23, 2020

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements Open link .

20.08 enhancements

1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.


Getting started

 

Using

 

As an end user, access and navigate the BMC Service Level Management Console.

Developing

 

As a developer, customize BMC Service Level Management and understand the architecture.

Administering

 

As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.

Integrating

 

As an administrator, integrate BMC Service Level Management with Remedy AR System and Remedy IT Service Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.


PDFs

 

or register to view the contents of this page.

Additional resources

The following BMC sites provide information outside of the BMC Service Level Management documentation that you might find helpful:

 


 

Was this page helpful? Yes No Submitting... Thank you
Last modified by Murali Mohan Thandava Murthy on Jun 13, 2022
concept bmc_service_level_management home

Comments

Log in or register to comment.

© Copyright 2006-2020 BMC Software, Inc. © Copyright 2006-2020 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.