Components of service targets
A service target must include one set of terms and conditions or Key Performance Indicator (KPI) definition, one goal type to determine the method of how a target is met or missed, and a measurement criteria.
Measurement criteria are not defined for performance-monitoring and compliance-only service targets.
A service target can optionally include impact costs and one or more milestones with one or more actions associated with each milestone.
Essential service type components
Optional service type components
One set of terms and conditions or KPI definition
One goal type
One or more milestones with one or more actions associated with each milestone