×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation supports the 20.08 version of BMC Service Level Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

BMC Service Level Management 20.08 ... Using Using the SLM Console Working with service targets Introducing service targets

Components of service targets

A service target must include one set of terms and conditions or Key Performance Indicator (KPI) definition, one goal type to determine the method of how a target is met or missed, and a measurement criteria.

Important

Measurement criteria are not defined for performance-monitoring and compliance-only service targets.

A service target can optionally include impact costs and one or more milestones with one or more actions associated with each milestone.

Essential service type components

Optional service type components

One set of terms and conditions or KPI definition

Impact costs

One goal type

One or more milestones with one or more actions associated with each milestone

Measurement criteria

Was this page helpful? Yes No Submitting... Thank you
Last modified by Manash Baruah on Oct 22, 2020
reference service_targets

Comments

Log in or register to comment.

Overview of service targets
Statuses of service targets
© Copyright 2006-2020 BMC Software, Inc. © Copyright 2006-2020 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.