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This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

Working with business time segments and entities

As an administrator, you can define the hours that represent when a service is available or not available on workdays and holidays. You can indicate these hours in a service target so that metrics and milestones are ignored and not included in the performance measurements. Business schedules can apply to one specific time period or a recurring event.

The following topics are provided:

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