Space banner


This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

Working with agreements

Service desks use agreements to measure how quickly the service desk staff is responding to or resolving incidents. IT Operations use agreements to measure the performance of systems and components.

See the following topics for more information about how to define, create, and configure these agreements using the Service Level Management Console:

Was this page helpful? Yes No Submitting... Thank you