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This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

Measurement states of service targets

As you meet certain service target criteria, the status goes through several states. The states might be visible in reports or in the dashboards. The following tables describe the measurement states for each type of service target.

Measurement states of request-based service targets

State

Description

Attached

The Terms and Conditions apply and the record is created.

In Process

The Start When measurement criteria are met; the measurements are taking place.

Pending

The Exclude measurement criteria are met; measurements are not taking place.

Warning

The Start When measurement criteria are met; the specified percentage of goal time has been met. The default is 50%.

Met/Missed

The Stop When measurement criteria are met; the goal is assessed as being Met or Missed.

Missed Goal

The specified goal time has passed there is no change in the Status of the Incident request, for example. The Stop When criteria have not been met.


Measurement states of availability service targets

State

Description

Attached

When the Terms and Conditions apply, the record is created.

Available

The Available When measurement criteria are met.

Unavailable

The Unavailable When measurement criteria are met.

Unknown

Neither of the Available When or Unavailable When measurement criteria are met.


Measurement states of CI Outage service targets

State

Description

Attached

When the Terms and Conditions apply, the record is created.

Available

The Available When measurement criteria are met.

Unavailable

The Unavailable When measurement criteria are met.

Unknown

Neither of the Available When or Unavailable When measurement criteria are met.

Measurement states of performance-monitoring service targets

Note

Measurements begin for a performance-monitoring service target when the service target is created. The processor updates the measurement record at the processing frequency specified during service target definition.


State

Description

Met

The processed data has a status of OK.

Missed

The processed data has a status of Alarm.

Warning

The processed data has a status of Warning.

Unknown

The data does not have a status of Met, Missed, or Warning. The data might be missing; it was not received from the monitoring tool.

Measurement states of compliance-only service targets

The compliance-only service target has no measurement records because the data has already been processed.

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