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This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

Logging changes to a service target using the audit trail

You can use the Audit Trail tab to log all changes that have been made to the following fields in the service target:

  • Title
  • GoalType
  • TermsAndConditions
  • Goals and Cost fields:
    • Hours
    • Minutes
    • Cost
  • StartQualification
  • StopQualification
  • ExcludeQualification
  • EffectiveFrom

You can refine the list of audit trail entries by entering a field name in Show Audit Logs For Field and clicking Refresh. The following information is recorded:

  • The person who created the service target
  • The date and time the service target was created
  • The person who last modified the service target
  • The fields that were changed – click the icon to the right of the field to display the details
  • The new values for the fields – click the icon to the right of the field to display the details

Note

Items in the Audit Trail tab are read-only and cannot be modified.

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