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This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

Defining request-based service targets

The service target wizard allows you to define your service targets by specifying general information, goals and business schedules, measurement criteria, and milestones for the service target. 

The wizard contains four steps that allow you to input this information using both basic and advanced modes:

  1. Defining general information for request-based service targets
  2. Defining goals and business schedules for request-based service targets
  3. Defining measurement criteria for request-based service targets
  4. Defining milestones and actions for request-based service targets
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