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This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

Defining general information for request-based service targets

In Step 1 of 4 of the service target wizard, you specify general information about your service target. 

The following table describes fields in this tab of the service target wizard for both basic and advanced modes. Advanced mode includes all fields in the basic mode with additional options you can use to define your service target.

Field/Area on form




List of pre-defined templates. Once you click Apply, the fields are auto-populated and the service target title is appended with an SLM ID number. You can either use the service target template as it appears, or you can modify the details and build a new template.



Title of the service target. For example, Medium Shipping Application-Resolution.

Best Practice

Do not include any parentheses in the service target title. We also recommend that you avoid non-alphanumeric characters such as !@#$%^&*().



Description of the service target.


Applies To

Application, form, or data source that applies to the service target.

The list in the Applies To field depends on your installed applications and configured data sources.


Goal Type

Request-based service target goal. The list shows those goal types configured by your administrator and filtered by your selection in the Applies To field.


Terms and Conditions

Area to define the terms and conditions using the Qualification Builder. To define terms and conditions, complete these steps:

  1. From the Qualification Builder, select an existing template or select the fields, operators, and keywords from the lists to define the qualification.
  2. Click OK to return to the Service Targets form. Your qualification appears in the Terms and Conditions field.
    Important: Every service target within a service target group must have unique terms and conditions.


Agreement Type

Type of agreement.



Status for the service target. The default for a new service target is Enabled.


Effective From

Date and time from which the service target is effective.


Save Service Target as Template

Option to save the service target you defined as a template.


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