Defining general information for request-based service targets
In Step 1 of 4 of the service target wizard, you specify general information about your service target.
The following table describes fields in this tab of the service target wizard for both basic and advanced modes. Advanced mode includes all fields in the basic mode with additional options you can use to define your service target.
Field/Area on form
List of pre-defined templates. Once you click Apply, the fields are auto-populated and the service target title is appended with an SLM ID number. You can either use the service target template as it appears, or you can modify the details and build a new template.
Title of the service target. For example, Medium Shipping Application-Resolution.
Do not include any parentheses in the service target title. We also recommend that you avoid non-alphanumeric characters such as !@#$%^&*().
Description of the service target.
Application, form, or data source that applies to the service target.
The list in the Applies To field depends on your installed applications and configured data sources.
Request-based service target goal. The list shows those goal types configured by your administrator and filtered by your selection in the Applies To field.
Terms and Conditions
Area to define the terms and conditions using the Qualification Builder. To define terms and conditions, complete these steps:
Type of agreement.
Status for the service target. The default for a new service target is Enabled.
Date and time from which the service target is effective.
Save Service Target as Template
Option to save the service target you defined as a template.