Space banner

 

This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

Defining general information for CI Outage service targets

In Step 1 of 4 of the service target wizard, you specify general information about your service target. 

The following table describes fields in this tab of the service target wizard for both basic and advanced modes. Advanced mode includes all fields in the basic mode with additional options you can use to define your service target.

Field/Area on form

Description

Basic/Advanced

Template

List of pre-defined templates. Once you click Apply, the fields are auto-populated and the service target title is appended with an SLM ID number. You can either use the service target template as it appears, or you can modify the details and build a new template.

Basic

Title

Title of the service target.

Best Practice

Do not include any parentheses in the service target title. We also recommend that you avoid non-alphanumeric characters such as !@#$%^&*().

Basic

Description

Description of the service target.

Basic

Applies To

CI Outage data source that applies to the service target.

Important

The list in the Applies To field depends on your installed applications.

Basic

Goal Type

CI Outage service target goal. The list shows those goal types configured by your administrator. If you have not configured your CI Outage service target first, this option is unavailable.

Basic

Related CI's

Area to relate CIs to CI Outage service targets using the Related CI's window. To relate CIs to CI Outage service targets, complete these steps:

  1. From the Related CI's window, click Relate CI's to display the Search CI to relate to the Service Target window.
  2. In the CI Search Criteria section, search for CIs that you want to relate.
  3. If you want to further refine your search, click Advanced Qualification to open the Advanced Qualification Builder and to build the qualification for which you want to search.
  4. When the results appear in the CI Search Results table, select a CI and click Relate.
  5. In the Start Tracking From field, select the date and time when you want to start tracking the CI Outage record.
  6. In the Business Entity field, set the business entity for the CI. If you do not select a business entity, the system defaults to using a 24-hour clock.
  7. With the CI still selected, click Relate. The selected CI appears in the Related CIs table.
  8. Click Close to return to the Related CIs window.
  9. Click Close to return to the Service Target window.

Important: Unrelate a CI from a service target by selecting the CI and clicking Unrelate CI's. All the records for the CI are deleted.

Basic

Agreement Type

Type of agreement.

Advanced

Status

Status for the service target. The default for a new service target is Enabled.

Advanced

Effective From

Date and time from which the service target is effective.

Advanced

Save Service Target as Template

Option to save the service target you defined as a template.

Basic

Was this page helpful? Yes No Submitting... Thank you

Comments