Defining costs for CI Outage service targets
In Step 2 of 4 of the service target wizard, you specify the financial impact to the business for the CI Outages. If you are creating a service target to be used in an OLA, typically no costs are involved.
The following table describes fields in this tab of the service target wizard for both basic and advanced modes. Advanced mode includes all fields in the basic mode with additional options you can use to define your service target.
Field/Area on form
Impact Cost-currency and the amount that is incurred for each minute the CI is unavailable.
Use Start Time as defined on the Application Form
Check box to specify an application form field that stores the time when the Start When measurement criteria are met; otherwise, the system time is used.
When you select the Use Goal and Cost Schedule option, this field is enabled to allow you to enter a name for the schedule.
View (drop-down menu)
(Required) You must include a default setting to view . A default setting applies to all the times other than those that you have set. For example, if you set costs for Mondays, Wednesdays, and Thursdays, 9:00 a.m. to 5:00 p.m., the default applies to all the days and times outside these settings.
When you select the Use Goal and Cost Schedule option, this button is enabled to allow you to enter goal and cost schedule information. You can specify the following goal and cost schedule information:
You can view selected goal and cost schedules that appear in the table.
You can delete selected goal and cost schedules that appear in the table.
You can copy selected goal and cost schedules that appear in the table.