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This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

Components of service targets

A service target must include one set of terms and conditions or Key Performance Indicator (KPI) definition, one goal type to determine the method of how a target is met or missed, and a measurement criteria.

Note

Measurement criteria are not defined for performance-monitoring and compliance-only service targets.


A service target can optionally include impact costs and one or more milestones with one or more actions associated with each milestone.

Service type components

Essential service type components

Optional service type components

One set of terms and conditions or KPI definition

Impact costs

One goal type

One or more milestones with one or more actions associated with each milestone

Measurement criteria

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