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This documentation supports the 19.08 version of Service Level Management.
To view an earlier version, select the version from the Product version menu.

19.08 enhancements

This section contains information about enhancements in version 19.08 of BMC Service Level Management.

For more information, see  Remedy IT Service Management Suite enhancements Open link

Related topics

Downloading the installation files

Known and corrected issues

Release notes and notices

Additional Remedy ITSM 19.08 enhancements Open link

What else changed in this release

There are changes to the out-of-the-box objects. For a complete list of modified objects, see  List of objects modified in 19.08 Open link  in the Remedy Deployment online documentation.

Additionally, the following table lists the changes in the product behavior:


Product behavior in versions earlier than 19.08

Product behavior in version 19.08

Type-ahead option for the Service CI field.

The type-ahead option was implemented for some fields and the matching values were displayed after the first keystroke.

To maintain consistency and to improve performance, the type-ahead option is now implemented for the Service CI field. This option is available if the Service CI field supports both, entering and selecting a value.

The Service CI field has been modified in the following forms:

  • SLM:DashboardSLMgr 
  • SLM:RMSSLM:Qualbuilder 
  • SLM:SLADefinition

This option displays matching values after you enter three keystrokes in the Service CI fields. To configure this value, see Automatically completing menu entries Open link .

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