This documentation supports the 19.02 version of Service Level Management.

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Value paths

BMC provides value paths that contain prescriptive steps and recommendations for realizing value and achieving Business Service Management maturity. You can use these value paths to create your own projects for automating, integrating, and optimizing ITIL-based service support processes across IT. The value paths are built from the BMC Service Management Process Model .

The following value paths are applicable to the BMC Remedy IT Service Management and BMC Remedy OnDemand solutions:

  • Service Asset Lifecycle
    Manage Cost, Improve Utilization, Ensure Compliance
  • Service Desk Optimization
    Standardization, consolidation, and simplification
  • Service Catalog and Request Management
    Define scope of service, cost reduction and customer satisfaction
  • Comprehensive Change and Release Management
    Minimize impact and manage volume and demand
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