This documentation supports the 19.02 version of Service Level Management.

To view the latest version, select the version from the Product version menu.

Using BMC SLM with BMC Service Request Management

If you have BMC Service Request Management installed, you can create service targets from within BMC Service Request Management. You can set goals and monitor service requests to make sure that the correct level of service is being provided. You can set optional milestones and related actions to ensure that the goals are met. For more information, see  Defining service targets for an SRD .

Additionally, you can also view the BMC Service Level Management (BMC SLM) status of service requests using the service request form, and generate reports.

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